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Reisenkaku Hotel Ekimae
092-441-8601
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  2. Frequently Asked Questions

Frequently Asked Questions

Q&A

If you have any questions, please click here.

  • 【Hotel / Guest rooms】

    What time is check-in / check-out time?

    Check-in is from 3pm and check-out is at 10am.
  • 【Hotel / Guest rooms】

    Is it possible to check in after 24:00?

    Basically, we ask you to check in by 24:00.
    If it is past 24:00, please be sure to contact us by phone in advance.
  • 【Hotel / Guest rooms】

    Can you keep my luggage before check-in?

    We will keep your luggage from the morning of the day of check-in.
    In addition, we will keep your luggage after check-out if you pick it up …Continue reading
  • 【Hotel / Guest rooms】

    Can I extend my check-out?

    It can be extended up to 13:00.The extension fee is 550 yen (tax included) per person for 1 hour.
    If you know in advance, please ask at chec…Continue reading
  • 【Hotel / Guest rooms】

    Please tell us about room equipment and facilities.

    TV set(Terrestrial digital / BS)/Free Wi-Fi / Phone/refrigerator(Empty contents)/Toilet with washing machine/Hairdryer/pajamas/slipper/Shoeh…Continue reading
  • 【Hotel / Guest rooms】

    What are the amenities in the room?

    Body soap/Rinse in shampoo/Toothbrush/towel/Bath towel
    *Please understand that there are no amenities co-sleeping children.

    There is also a…Continue reading
  • 【Hotel / Guest rooms】

    Is internet available in the room?

    Free Wi-Fi is available in all rooms.There is no PC for rent.
  • 【Hotel / Guest rooms】

    Do you have a yukata?

    Unfortunately, we do not have yukata.One-piece type pajamas are available.
  • 【Hotel / Guest rooms】

    What are the free rental equipment?

    trouser presser/humidifier/Desk lamp/Iron/Charger/blanket/Nail clippers/Thermometer/Sewing kit
    *Please understand that the number is limited…Continue reading
  • 【Hotel / Guest rooms】

    Is there a safe in the room?

    I am sorry.Not available.Please leave your valuables at the front desk.
  • 【Hotel / Guest rooms】

    Do you have non-smoking rooms?

    Available.Please select a "non-smoking" room when making a reservation.
    If the non-smoking room is full, we will provide ventilation and deo…Continue reading
  • 【Hotel / Guest rooms】

    How big is your room?

    Single 11㎡/Wide single 14㎡/Semi-double 14㎡/Twin 15㎡/Family room 30㎡
  • 【Hotel / Guest rooms】

    Can I request higher floors?

    We will do our best to meet your request.
    As the area around the hotel is a business district, the view may not be available.Please understa…Continue reading
  • 【Hotel / Guest rooms】

    I would like to send my luggage to the hotel first.

    Please send to the address below.　We will keep it at the hotel until the day.
    When sending luggage, please fill in the name of the reservati…Continue reading
  • 【Hotel / Guest rooms】

    Do you have a Japanese-style room?

    All rooms are Western-style rooms.
  • 【Hotel / Guest rooms】

    How big is the bed?

    The width of each bed is as follows.
    Single 100 cm/Wide single 110 cm/Semi-double 130 cm/Twin 100 cm/Family room 100 cm
  • 【Hotel / Guest rooms】

    Can twin beds stick together?

    Unfortunately, the beds cannot be stuck together because there is a table between the beds.
  • 【Hotel / Guest rooms】

    What channels can I watch on TV?

    The channels you can watch are as follows.
    In addition, you can watch satellite broadcasting and terrestrial digital broadcasting at the hot…Continue reading
  • 【Hotel / Guest rooms】

    Can the air conditioning in the room be adjusted individually?

    Unfortunately, the temperature is managed collectively.Only the air volume can be adjusted.
  • 【Hotel / Guest rooms】

    Is it possible to bring pets?

    I am sorry.We do not accept pets other than guide dogs and service dogs.
  • 【Hotel / Guest rooms】

    Can I invite a friend who does not stay to the room?

    Visits in the room are strictly prohibited.Please use the lobby on the 1st floor.
  • 【Hotel / Guest rooms】

    What is the range you can walk with nightwear?

    You can use it from the guest room to the floor with the vending machine.Please refrain from restaurants.
  • 【Hotel / Guest rooms】

    Can I call a massage in the room?

    Only massage shops designated by the hotel are available.Please contact the front desk for orders.
  • 【Hotel / Guest rooms】

    Is it possible to wait for the cancellation of the accommodation reservation?

    Unfortunately, we do not accept cancellation waiting.
    The availability changes daily, so please check the availability on the Internet or by…Continue reading
  • 【Hotel / Guest rooms】

    Is there a barrier-free room?

    I am sorry.We do not have barrier-free room.
    Our staff will be happy to assist you as much as possible, so please feel free to ask.

Reservations/Inquiries

If you have any questions, please contact us.

092-441-8601